Dispute Resolution and Complaints Process
Dispute Resolution and Complaints Process - Steps and Methods for Addressing Issues
Dispute Resolution and Complaints Process
eClass.edu.vn is responsible for receiving and handling customer complaints related to transactions conducted on the eClass.edu.vn e-commerce platform.
In case of any complaints or disputes occurring during the use of the eClass e-commerce platform, customers are kindly requested to notify the website’s management team (BQT) as soon as possible. We prioritize resolving issues through mediation and negotiation between the parties involved, aiming to maintain positive relationships and customer trust in eClass.edu.vn’s products and services.
The process for receiving and handling complaints and disputes is as follows:
Step 1: If the customer has any complaints about the products or services purchased from the eClass.edu.vn e-commerce website, they should send their complaint to the following two addresses:
- Send an email to: eclass.edu.vn@gmail.com
- Call the hotline: 08 9919 6162
Step 2: The complaints department of eClass.edu.vn will contact the customer to clarify their requirements, verify the issue, and notify the customer of the results within a maximum of 5 business days from receiving the complaint.
Step 3: eClass.edu.vn has the right to request the customer to provide information and evidence related to the transaction, product, or service to verify and clarify the matter in order to find an appropriate solution.
Step 4: All disputes will be prioritized for resolution through negotiation and discussion. If an agreement is not reached within 30 days, the dispute will be resolved by the appropriate legal authority.
eClass.edu.vn is committed to resolving all disputes and complaints fairly, based on the contractual agreements and legal regulations to ensure the rights of all parties involved.
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I enjoyed studying a foreign language before but I thought that I am not young anymore and I would rarely communicate with foreigners. Therefore, I was hesitant to participate in any English courses. But suddenly when I was taking a business trip abroad, I found it compulsory to spend an hour per day to study with eClass. Its effect made me feel worthy for what I spent and it brought me the respect from my colleagues, a good evaluation of superiors and even the pride from my children that made me extremely happy.
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